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Sep 19, 2025
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8 min read
Working in 70+ Countries has Taught Me a Lot. Let's Dive In!
Sep 5, 2025
6 min read
A rant. You might find it amusing. You may even agree. Or not. Either way - that's OK.
Aug 22, 2025
5 min read
Why Your Poor Digital Experience is Killing Your Sales Ambitions.
Aug 8, 2025
Navigating Standardization Across Telecom Markets
Jul 25, 2025
A Looming Retail Crisis in Telecom
Jul 11, 2025
4 min read
But Can They Win on the High Street?
Jun 27, 2025
Two weeks in the land once fabled for the best service on the planet has left me shaken, demoralized, and fearful for the future of Customer Service.
Jun 13, 2025
Vodafone’s Mistake and the Telco Dealer Model That’s Broken by Design
Travel
May 30, 2025
7 min read
My No-BS Guide to Climbing the Executive Ladder
May 16, 2025
Why Telecom Executives Need Coaches Too!
May 2, 2025
How Embracing Travel Transforms Your Life and Career
Retail
+2
Apr 18, 2025
An expose on the lack of attention paid to this topic by telcos and retailers the world over...starting in my corner of Newcastle-Upon-Tyne.....
