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Oct 31, 2025
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9 min read
EE’s new experience stores show what happens when retail stops chasing transactions and starts designing for emotion, dwell time, and loyalty.
Oct 17, 2025
6 min read
Vodafone’s Mistake and the Telco Dealer Model That’s Broken by Design
Oct 3, 2025
5 min read
Executive Lessons from a Lifelong Learning Attitude
Sep 19, 2025
8 min read
Working in 70+ Countries has Taught Me a Lot. Let's Dive In!
Sep 5, 2025
A rant. You might find it amusing. You may even agree. Or not. Either way - that's OK.
Aug 22, 2025
Why Your Poor Digital Experience is Killing Your Sales Ambitions.
Aug 8, 2025
Navigating Standardization Across Telecom Markets
Jul 25, 2025
A Looming Retail Crisis in Telecom
Jul 11, 2025
4 min read
But Can They Win on the High Street?
Jun 27, 2025
Two weeks in the land once fabled for the best service on the planet has left me shaken, demoralized, and fearful for the future of Customer Service.
Jun 13, 2025
Travel
May 30, 2025
7 min read
My No-BS Guide to Climbing the Executive Ladder
