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Jul 31, 2026
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4 min read
One store in 2030. One collapse in 2038. One android with a conscience in 2075. Time to mark my own homework.
Jul 17, 2026
Three operators, three markets, one expensive mistake: fixing the symptom while the operating model stays broken.
Jul 3, 2026
5 min read
In telecoms, siloed teams create broken customer journeys.
Jun 12, 2026
Welcome to 2030. Or maybe 2035. Either way, this is coming.......
May 29, 2026
No one ever really teaches people how to get better in this industry.
May 15, 2026
2 min read
And Why Most Aren’t Ready...
May 1, 2026
7 min read
(Or just talking about it?)
Apr 17, 2026
....and why you may have missed it?
Apr 2, 2026
10 min read
...and how to fix them.
Mar 20, 2026
If customers leave too quickly, so does your margin.
Mar 6, 2026
6 min read
Don't make the mistakes I have in 30 years of corporate travel internationally.
Feb 20, 2026
8 min read
Yet telco store design and the people who operate them are not equipped.
