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Nov 6, 2026
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5 min read
She walked in ready to spend. Forty minutes later she walked out with chocolate, a cracked screen and “I’ll think about it”.
Oct 23, 2026
Why telecoms leaders measure everything except what they don't know
Oct 9, 2026
7 min read
And because you're a subscriber, the 25-question scorecard I use to find that spread is yours at the end of this one. Free, no form.
Sep 25, 2026
6 min read
Samsung does more with a fifth of the space. So why can a device brand out-retail an operator in its own market?
Sep 11, 2026
The most expensive decisions in telecoms retail are made without a diagnosis.
Aug 14, 2026
4 min read
plus one Broken Pair of Meta Glasses and a Hangry Family.
Jul 31, 2026
One store in 2030. One collapse in 2038. One android with a conscience in 2075. Time to mark my own homework.
Jul 17, 2026
Three operators, three markets, one expensive mistake: fixing the symptom while the operating model stays broken.
Jul 3, 2026
In telecoms, siloed teams create broken customer journeys.
Jun 12, 2026
Welcome to 2030. Or maybe 2035. Either way, this is coming.......
May 29, 2026
No one ever really teaches people how to get better in this industry.
May 15, 2026
2 min read
And Why Most Aren’t Ready...
