We make things hard for ourselves - don't we?
Why dwell time should be a KPI for Telecoms Retailers in 2026
EE’s new experience stores show what happens when retail stops chasing transactions and starts designing for emotion, dwell time, and loyalty.
Vodafone’s Mistake and the Telco Dealer Model That’s Broken by Design
Executive Lessons from a Lifelong Learning Attitude
Working in 70+ Countries has Taught Me a Lot. Let's Dive In!
A rant. You might find it amusing. You may even agree. Or not. Either way - that's OK.
Why Your Poor Digital Experience is Killing Your Sales Ambitions.
Navigating Standardization Across Telecom Markets
A Looming Retail Crisis in Telecom
But Can They Win on the High Street?
Two weeks in the land once fabled for the best service on the planet has left me shaken, demoralized, and fearful for the future of Customer Service.
