Amplify
Boosting the future of telecom retail stores.
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Bi-weekly rants, revelations, and real talk from a Brit who’s seen it all across 80 countries - no AI fluff, just hard-earned lessons.
An expose on the lack of attention paid to this topic by telcos and retailers the world over...starting in my corner of Newcastle-Upon-Tyne.....
How Embracing Travel Transforms Your Life and Career
Adapt, diversify, or DIE!
My No-BS Guide to Climbing the Executive Ladder
Vodafone’s Mistake and the Telco Dealer Model That’s Broken by Design
The RFP kills innovation, and telcos are blind to the fact a car exists.....
Prediction time! What's coming for our industry in 2026?
How telcos lost their retail confidence, and why the smartest ones are taking it back.
How Did I do? Time to reveal the prediction success rate!
We make things hard for ourselves - don't we?
Why dwell time should be a KPI for Telecoms Retailers in 2026
EE’s new experience stores show what happens when retail stops chasing transactions and starts designing for emotion, dwell time, and loyalty.
Executive Lessons from a Lifelong Learning Attitude
Working in 70+ Countries has Taught Me a Lot. Let's Dive In!
A rant. You might find it amusing. You may even agree. Or not. Either way - that's OK.
Why Your Poor Digital Experience is Killing Your Sales Ambitions.
