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Mar 20, 2026
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7 min read
If customers leave too quickly, so does your margin.
Mar 6, 2026
6 min read
Don't make the mistakes I have in 30 years of corporate travel internationally.
Feb 20, 2026
8 min read
Yet telco store design and the people who operate them are not equipped.
Feb 6, 2026
3 min read
The RFP kills innovation, and telcos are blind to the fact a car exists.....
Jan 23, 2026
11 min read
Prediction time! What's coming for our industry in 2026?
Jan 9, 2026
How telcos lost their retail confidence, and why the smartest ones are taking it back.
Dec 12, 2025
How Did I do? Time to reveal the prediction success rate!
Nov 28, 2025
4 min read
We make things hard for ourselves - don't we?
Nov 14, 2025
Why dwell time should be a KPI for Telecoms Retailers in 2026
Oct 31, 2025
9 min read
EE’s new experience stores show what happens when retail stops chasing transactions and starts designing for emotion, dwell time, and loyalty.
Oct 17, 2025
Vodafone’s Mistake and the Telco Dealer Model That’s Broken by Design
Oct 3, 2025
5 min read
Executive Lessons from a Lifelong Learning Attitude
