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Jan 23, 2026
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11 min read
Prediction time! What's coming for our industry in 2026?
Jan 9, 2026
6 min read
How telcos lost their retail confidence, and why the smartest ones are taking it back.
Dec 12, 2025
7 min read
How Did I do? Time to reveal the prediction success rate!
Nov 28, 2025
8 min read
We make things hard for ourselves - don't we?
Nov 14, 2025
Why dwell time should be a KPI for Telecoms Retailers in 2026
Oct 31, 2025
9 min read
EE’s new experience stores show what happens when retail stops chasing transactions and starts designing for emotion, dwell time, and loyalty.
Oct 17, 2025
Vodafone’s Mistake and the Telco Dealer Model That’s Broken by Design
Oct 3, 2025
Executive Lessons from a Lifelong Learning Attitude
Sep 19, 2025
Working in 70+ Countries has Taught Me a Lot. Let's Dive In!
Sep 5, 2025
A rant. You might find it amusing. You may even agree. Or not. Either way - that's OK.
Aug 22, 2025
5 min read
Why Your Poor Digital Experience is Killing Your Sales Ambitions.
Aug 8, 2025
Navigating Standardization Across Telecom Markets
