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Boosting the future of telecom retail stores.
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Bi-weekly rants, revelations, and real talk from a Brit who’s seen it all across 80 countries - no AI fluff, just hard-earned lessons.
An expose on the lack of attention paid to this topic by telcos and retailers the world over...starting in my corner of Newcastle-Upon-Tyne.....
How Embracing Travel Transforms Your Life and Career
Adapt, diversify, or DIE!
My No-BS Guide to Climbing the Executive Ladder
A rant. You might find it amusing. You may even agree. Or not. Either way - that's OK.
Why Your Poor Digital Experience is Killing Your Sales Ambitions.
Navigating Standardization Across Telecom Markets
A Looming Retail Crisis in Telecom
But Can They Win on the High Street?
Two weeks in the land once fabled for the best service on the planet has left me shaken, demoralized, and fearful for the future of Customer Service.
Vodafone’s Mistake and the Telco Dealer Model That’s Broken by Design
Why Telecom Executives Need Coaches Too!
