A rant. You might find it amusing. You may even agree. Or not. Either way - that's OK.
Why Your Poor Digital Experience is Killing Your Sales Ambitions.
Navigating Standardization Across Telecom Markets
A Looming Retail Crisis in Telecom
But Can They Win on the High Street?
Two weeks in the land once fabled for the best service on the planet has left me shaken, demoralized, and fearful for the future of Customer Service.
Vodafone’s Mistake and the Telco Dealer Model That’s Broken by Design
My No-BS Guide to Climbing the Executive Ladder
Why Telecom Executives Need Coaches Too!
How Embracing Travel Transforms Your Life and Career
An expose on the lack of attention paid to this topic by telcos and retailers the world over...starting in my corner of Newcastle-Upon-Tyne.....
Adapt, diversify, or DIE!
