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Telecoms globetrotter | 79 countries | #NUFC fan | SciFi author | Bad golfer | Family man
Jun 12, 2026
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5 min read
Welcome to 2030. Or maybe 2035. Either way, this is coming.......
May 29, 2026
4 min read
No one ever really teaches people how to get better in this industry.
May 15, 2026
2 min read
And Why Most Aren’t Ready...
May 1, 2026
7 min read
(Or just talking about it?)
Apr 17, 2026
8 min read
....and why you may have missed it?
Apr 2, 2026
10 min read
...and how to fix them.
Mar 20, 2026
If customers leave too quickly, so does your margin.
Mar 6, 2026
6 min read
Don't make the mistakes I have in 30 years of corporate travel internationally.
Feb 20, 2026
Yet telco store design and the people who operate them are not equipped.
Feb 6, 2026
The RFP kills innovation, and telcos are blind to the fact a car exists.....
Jan 23, 2026
11 min read
Prediction time! What's coming for our industry in 2026?
Jan 9, 2026
How telcos lost their retail confidence, and why the smartest ones are taking it back.
Dec 12, 2025
How Did I do? Time to reveal the prediction success rate!
Nov 28, 2025
We make things hard for ourselves - don't we?
Nov 14, 2025
Why dwell time should be a KPI for Telecoms Retailers in 2026
Oct 31, 2025
9 min read
EE’s new experience stores show what happens when retail stops chasing transactions and starts designing for emotion, dwell time, and loyalty.
Oct 17, 2025
Vodafone’s Mistake and the Telco Dealer Model That’s Broken by Design
Oct 3, 2025
Executive Lessons from a Lifelong Learning Attitude
Sep 19, 2025
Working in 70+ Countries has Taught Me a Lot. Let's Dive In!
Sep 5, 2025
A rant. You might find it amusing. You may even agree. Or not. Either way - that's OK.
Aug 22, 2025
Why Your Poor Digital Experience is Killing Your Sales Ambitions.
Aug 8, 2025
Navigating Standardization Across Telecom Markets
Jul 25, 2025
A Looming Retail Crisis in Telecom
Jul 11, 2025
But Can They Win on the High Street?
Jun 27, 2025
Two weeks in the land once fabled for the best service on the planet has left me shaken, demoralized, and fearful for the future of Customer Service.
